Returns and refunds
If you have a product problem or think there is a problem with the product, please contact our customer service staff for assistance.
Items sent can be returned within 30 days of receipt. An email must be sent to [email protected] to begin the return process. Returned products must be left in their original condition and returned with the factory sealed and packed intact. If your return is not due to
If we make a mistake, the original shipping cost will not be refunded.
We provide you with a return shipping address and use the carrier of your choice to pay the return postage.
Return Label / Shoulder Bag: (We offer this service for some regions) Returns must be completed within seven days of receiving the label or shoulder bag, this method will incur shipping costs.
After shipment, your order will have a tracking number. If you do not receive it, please contact [email protected] You are responsible for providing the correct address for your order and providing appropriate access for the delivery of your order; tracking and contacting the carrier or freight forwarder (if your order has not been delivered) for you to receive or collect the order.